About Us
For Choice and Convenience the Fisher Scientific Channel is 'the' Scientific Marketplace
Thermo Fisher Scientific is the world leader in serving science-our Mission is to enable our customers to make the world healthier, cleaner and safer. As part of Thermo Fisher Scientific, the Fisher Scientific team can empower teams like yours to achieve even more.
The Fisher Scientific channel is 'the' premier scientific marketplace and has defined unparalleled choice and convenience for over a century. Focused first and foremost on delivering innovative yet eminently practical solutions, we have developed a comprehensive portfolio of chemicals, laboratory equipment and supplies, safety products, and services.
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Our Business Solutions Add Value
Help & Support Center
For help navigating our website, including quotes and price confirmations, placing orders online, searching and browsing, and using the customer account dashboard, visit our Help & Support Center
Customer Service
Our customer service team are here to support you, with:
- 300 agents
- 13 languages covered
- Six locations servicing 15 countries
Processing more than 2.5 million sales order lines per year, that's almost 10,000 lines each working day!
Shop Window
Our shop window is a dynamic, fully interactive web catalogue, providing:
- Real-time stock availability
- SDS data sheets
- Product certificates
- Product search tools
- Antibody search tools
- Chemical structure search tools
- Account Dashboards
- Interest Areas
Customers have confidence in our eBusiness offering - over 70% of all our orders worldwide are transacted online.
eBusiness Solutions
We have digital solutions that save you time. Whether using Punchout or EDI you can:
- Reduce indirect costs by automating your processes
- Increase accuracy
- Speed up delivery
We can create order approval flows to help control your spend. Our eSolutions team can help you with implementation.
Tailored Interest Areas
Whatever your business type, we have experts to assist you in your product choice.
Visit our website Interest Areas to view information pertinent to your business and area of research:
Explore products by discipline or application, such as genomics, proteomics, cell biology and microbiology, or by brand. Find our life science offers or view our featured life science products. Use our Antibody search tool.
Explore easily by application: analytical sciences, research or bioreagents. Learn about our chemical services or use our Chemical Stucture Search tool.
Navigate the product groups used during the different stages of a chromatography workflow, including solvents, standards and columns, vials and closures, and chromatography papers. Search within specific brands to find the products you are looking for.
Whether you work in the food and beverage, automotive and energy storage, diagnostic and medical device, or chemical and cosmetic industries we provide solutions for you. Visit our industry minisite to find relevant workflow brochures and other product search tools to help you find the products you need.
The Fisher Scientific channel is able to support and provide you with a complete offering of products, services and solutions across your pharmaceutical drug discovery and developmental workflow. Visit our biopharma minisite to view products according to your workflow, search for certificates of analysis, or learn about our SureTRACE program.
The Fisher Scientific channel is dedicated to providing sustainable solutions to help you reduce your environmental footprint.
First Class Distribution Network
Eight distribution centres handle our deliveries using one of our 925 trucks or an approved carrier, ensuring your product arrives speedily and safely. We offer consolidated and scheduled shipments according to your requirements. Track and trace is available on all our shipments and to facilitate your booking in processes we are able to include bar-coded delivery notes using your order own reference.
Over 60,000 sqm of warehouse space across Europe, equivalent to 48 Olympic sized swimming pools, provides plenty of space for our vast stockholding. Furthermore, we continue to invest in our facilities, and our latest addition, the new warehouse facility in Barcelona, Spain, opened in late 2020.
Our storage capabilities include:
- Dangerous flammable storage
- Oxidiser storage
- Controlled ambient storage
- Poisons storage
- Refrigerated storage
All ensure the continued quality of our products.
European Customer Service and Distribution Network
Warehouse Locations
Customer Service Locations
Geel, Belgium Pardubice, Czech Republic Illkirch, France Schwerte, Germany Langenselbold, Germany Dublin, Ireland Milan, Italy Vilnius, Lithuania Bleiswijk, The Netherlands Landsmeer, The Netherlands Barcelona, Spain Madrid, Spain Gothenburg, Sweden Loughborough, UK 
All countries receive direct account management representation. Where no distribution centre or customer service facility is shown, the country is served from the nearest indicated location
We provide customer service and logistics support to all locations via facilities at Schwerte
Fisherbrand
The Fisherbrand™ portfolio is home to 11,000+ products guaranteed to fit your every need. There isn't a space in your lab that isn't a perfect place for our equipment, instruments and consumables. We invite you to meet our Fisherbrand family and see how Fisherbrand can deliver you value-packed products that make your lab life easier.
In-Field Support
- Over 320 field sales representatives with deep technical expertise offer scientific support and resources to help you make your purchasing decisions.
- Specialists with technical qualifications and real laboratory experience equipped to understand your applications, offering hands-on experience and product advice. Segmented by business type, they understand the particular challenges you face.
- Industry Directors and Sales Managers to ensure your needs are met at a strategic level
European Compliance and Regulatory Support Team
Whilst we continually improve the quality of our products and services, we also ensure global regulatory compliance. Our European Compliance and Regulatory Support Team can offer robust advice and support around product compliance, providing requisite data including:
- Safety Data Sheets
- Certificates of Conformity
- Safe and secure delivery of dangerous goods
All Fisher Scientific channel sites maintain the appropriate certifications and registrations required by the regulators of the markets in which we sell our products. These certifications are part of our commitment to excellence and continous improvement in quality. They give customers confidence that a third party certification body regularly audits us. Given the diversity of our network across multiple geographies, our sites may hold different ISO certifications to the following standards:
